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Q 1. What is Call line Pinless calling service?

Pinless calling service is a long distance/overseas calling service that relieves the callers of the trouble of dialing 10 to 12 digit PINs every time they attempt to make a call. The caller just has to dial the access number followed by destination telephone number. It is that simple. There are other conveniences that come standard with Pinless service that is explained below.

Q 2. How Pinless service differs from ordinary calling card service?

Call line Pinless calling service is by definition NOT a 'calling card' service. There is no PIN to enter. The advantages of Pinless calling service are many compared to ordinary calling card service. Some of the important ones are mentioned below:

  • No need to enter PIN every time a caller attempts to make a call.
  • Unlike calling card service Pinless calling service requires customers to maintain account with Call line. This helps ensure total transparency of billing and charges, ensures accountability of Call line to its valued customers.
  • Customers can monitor their call logs online.
  • Balance of Pinless calling accounts NEVER expires, there is no connection fees or hidden cost.

Q 3. Is Pinless calling service a pre-paid service?

Yes, Pinless calling service is a pre-paid calling service. The users have to refill their account balance when depleted to continue making calls.

Q 4. Is there need to change my current telecom service provider?

No, Call line service can be used from any phone and there is absolutely no need to change local telecom service carrier. Using Call line Pinless calling service requires dialing around your current carrier. This is done by dialing Call line access number followed by your destination number.

Q 5. Can I use Call line Pinless calling service from outside the U.S.A.?

No, Call line Pinless calling service in available from within USA and Canada.

Q 6. Is there a need to open an account for Pinless calling service?

Yes, a customer has to open an account to use the Call line Pinless calling service.

Q 7. Are there any end user contracts?

No, There are no contract no term-liability or credit checks. Customers have to agree to certain terms and condition before opening account.

Q 8. How to open an account with Call line Pinless calling service?

There are three convenient ways to open Call line Pinless calling service account as follows:

  • Open account online: Visit www.callline.com/ , click on 'Signup ' tab and perform easy to follow account opening procedure.
  • Open account by calling customer service: Call Call line customer service at (818)242-0061.

Q 9. When I can start using my account?

Your account will be activated instantly when you open your account online. You can start using your account immediately. Open account by agent may required 24-hours. You will be notified by email your account information, user instructions.

Q 10. How to Recharge Call line/Pinless calling account?

Recharging Pinless calling service account is simple and can be done as follows:

  • Recharge online by credit card: This is the most convenient way of recharging. Just visit www.callline.com, log on to your account, click the 'Recharge' tab and follow the simple set of instructions there in.
  • Recharge by calling customer service: Call customer service at (818)242-0061 and request for recharging your account. You will require a valid credit card to make payment.

Q 11. How do I protect my credit card information?

The highest level of industry-standard SSL encryption protects your information submitted on our web site. All web forms and the Call line systems use 128 SSL encryption to protect your data like credit card numbers, customer information and password. Call line DO NOT save your caredit card information, payment processing sytem just pass all information to bank over SSL secured virtual terminal.

Q 12. Is there any monthly chage or minimum usage fee?

No. There is no minimum usage level, no monthly chage. You only pay for the calls you make.

Q 13. What is Registered Number?

Registered Numbers are your designated telephone numbers (land and/or cell phones) from that you want to use Call line service. At least one and maximum six telephone numbers may be registered as your "Registered Numbers".

Q 14. What is Account Phone Number?

Account Phone Number is your telephone number that is registered at the time of opening your account. You can NOT change your "Account Phone Number" once registered. We recommend that you choose a telephone number that you use most and is not likely to change as your Account Phone Number. It could be your cell phone or land line.

Q 15. How many Registered Numbers may be registered by an account?

Maximum 6 Registered Numbers may be registered by an account.

Q 16. Can I change my Registered Number?

You can change all Registered Numbers LESS the first one that you designated as "Account Phone Number".

Q 17. How Pinless service works?

The account holder dials an access number and when prompted dials the destination number, it is that simple. If account pre-paid balance has nearly depleted, the system will prompt for recharging the account.

Q 18. How to inquire about your current account balance?

Each time you call the access number, you will be told the balance on your account. There are several other ways to inquire about your current balance as mentioned below:

  • If balance announce preference is disable for your account, dial 123 when prompted to enter destination number.
  • Log on to your Call line Pinless account online and see current account balance.

Q 19. What is speed dial?

Customers can register upto 99 different telephone numbers as speed dial number per account. These are the frequently called numbers. Use speed dial to avoid having to dial full destination numbers. Customers just have to dial the Call line access number and then the speed dial number that corresponds to the destination number desired to be called.

Q 20. Is there any hidden cost?

There is absolutely no hidden cost of any sort. The account balance will never expire, no connection fees, monthly or any periodic account maintenance fees.

Q 21. Is there extra charge for using toll free access?

Yes a toll free surcharge of 1 cent per minute is applied on all calls accessed through toll free number.

Q 22. How do I add a phone number into speed dial on my account?

  • Dial the acces number
  • Press #2#1# Your estination Number
  • Finish by dialing #

Q 22. Can I be charged by different long distance company when using cell phone?

ATTENTION CELL PHONE USERS: When calling from your cell phone please make sure you do not push the Send button (usually green button on cell phone's keyboard) after entering your destination number. If your cell phone's international calling is activated pushing the Send button will make your call go through your wireless services provider and the related charge (usually very high) will apply(Callline will not be responsible for your misdialing).